Senior Business Analyst - 12 Month Term (London, ON, CA)

Temporary Full Time 

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We are looking for a Senior Business Analyst who will be reporting to the Director, Advisor Engagement and will support the team by developing and maintaining in app training for the advisor and operations’ audience.

The Senior Business Analyst role requires a process-driven individual who uses their experience and industry knowledge to drive content and strategy to enhance system usability.

The expectations are for the Senior Business Analyst to have the technical experience to develop & implement WalkMe use cases for our mutual fund dealers.

What you will do

• Responsible for content development and administration of in-app learning to decrease processing issues and increase usability of Wealth system platforms.
• Analyze areas of opportunity to enhance usability of systems.
• Drive user adoption of the in-app learning tool and contribute to strategic direction of the system.
• Reporting usage data and adjoining KPIs 
• Main point of contact and relationship manager between Quadrus and the vendor 
• Work with vendor to create Customer Success Plan based on Quadrus Road map.
• Provide clear and effective communication with technical and business partners.
• Work closely with Vendor, Operations, Business Process, Learning and Development and Compliance as required.
• Maintain appropriate team documentation, including procedural guides and job aids.

What you will bring

• Capability to think critically and out of the box to solution ideas to make a user experience easier.
• Understanding of user behavior and how to improve user engagement
• Analytical mindset, capable of interpreting data to make data-driven decisions
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Attention to detail, ensuring elements are visually appealing, user-friendly, and aligned with brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
• Proficiency in Excel
• Post-secondary Degree/Diploma in Business Administration or technology-related field.
• Familiarity with HTML, CSS, and JavaScript is an asset
• Experience working in an agile development environment is a plus.
• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
• Prior experience working with mutual and segregated funds, and investment products is an asset.
• Experience leveraging AI-enabled tools to improve user experience, content development, reporting, analytics, or operational efficiency is considered an asset.
• As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.
• Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London or Toronto.

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The base salary for this position is between $62,800 - $104,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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