Office Administrator (12-Month Contract, French Comprehension Required) (Kitchener Ontario, ON, CA, N2P 2G5)

Temporary Full Time 

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As one of Canada’s leading MGAs, Financial Horizons helps over 6,500 independent advisors grow their businesses and achieve their vision of success. Financial Horizons has over 30 offices and more than 350 employees – all focused on amplifying their business with the right opportunities and solutions at the right time for them. 

Canada Life acquired Financial Horizons in 2017. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.    

Financial Horizons continues to operate independently in the marketplace. 

Role description

The Office Administrator supports the mailroom function for our Kitchener National Office. This role is responsible for a variety of tasks that could include office reception for guests, general mailroom duties, and scanning, digitizing, uploading, and proper organizing of various documentation at high volumes.

The Office Administrator is required to be onsite 5/days per week. Temporary 12-month role.

What you will do

• Reception
  • Office reception for guests, carrier representatives and advisors
  • Provide customer service to both clients and advisors via telephone, email, or in person
  • Manage centralized email communication and distribution
  • Maintain the cleanliness of common areas, such as reception and mailroom
• Mailroom
  • Assist and back up to mailroom duties to include preparing incoming and outgoing mail for distribution in a corporate centralized environment
  • Organize and file advisor information including policies, mail and transaction confirmations at high volumes
  • Order and maintain sufficient office supplies
• Scanning and Digitizing
  • Scanning, digitizing, and emailing of various documentation at high volumes
  • Uploading and saving scanned documents to shared folders
  • Organize and file documents separated by urgent and non-urgent items
  • Filing documents into the appropriate branch folders for processing
  • Review back office system as required to confirm advisors information and ensure delivery to proper branch
  • Sending advisor notices through the advisor portal (BSA)
  • Performing periodic quality checks

What you will bring

• French comprehension (reading and writing in french) is required
• Completion of Secondary School, or equivalent
• Experience in the insurance/financial services industry is an asset
• Excellent customer service skills
• Strong time management skills and ability to multi-task and prioritize work in a fast paced environment
• Excellent organizational skills
• High degree of accuracy and attention to detail

This position will be located in the Kitchner (Ontario) head office.

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The base salary for this position is between $36,900 - $49,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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