Advisor Service Representative (bilingual) - 6-month contract (London, ON, CA)

Temporary Full Time 

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We have an exciting opportunity to join our Quadrus team!

Advisor Service Representatives provide aligned support to Advisors concerning our mutual fund dealer (Quadrus) policies and procedures. This is a service-oriented role, with no sales component. If you are looking for an opportunity to build trusted relationships with our internal partners and put your financial knowledge to good use, this role is for you!

Our hours of operation are Monday to Friday, 8:30am to 5:00pm.

That’s right, no late evenings or weekends! We are seeking candidates who have completed courses through the Investment Funds Institute of Canada or the Canadian Securities Course.

This position requires in-office presence in either Montreal or London, Ontario, and follows a hybrid work model.

Accountabilities:

• Responding to inquiries from Quadrus advisors and clients via phone, fax and e-mail
• Providing explanation of Quadrus processes and education on use of Investment Centre technology and other tools and resources
• Communicating sensitive processing issues to representatives, to ensure prompt resolution
• Acting as liaison between Quadrus advisors and fund companies and internal partners
• Investigating complaints and issues, including research with fund companies
• Achieving service standards and working to ensure compliance with National Instruments
• Building rapport with advisors and their local leaders and field contacts

Qualifications and Competencies:

• Completion of IFIC or Canadian Securities Course is an asset
• Persistence in ensuring prompt resolution of customer concerns
• Strong verbal and written communication skills
• Strong analytical and problem-solving abilities
• Able to manage multiple tasks while prioritizing and managing deadlines
• A team player with the ability to work independently
• Good coping skills and tolerance of ambiguity
• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.

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The base salary for this position is between $43,400 - $65,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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