Business Consultant (Thornhill, ON, CA, L3T 7P9)

About Us

For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

Reporting to the Manager of Business Solutions, the Business Consultant, will drive the following:

What you will do:

• Build long-term relationships with internal and external partners by communicating clear expectations. 
• Assist in project sizing, resource and scope estimates. 
• Lead sessions with business representatives to perform business analysis, including documentation of business initiatives using standardized templates. 
• Prepare business requirements documentations that clearly define business problems, business objectives and options/solutions. 
• Participate in project planning and provide regular status reports to management. 
• Participating or lead daily team meetings (scrums).
• Use standard business analysis methodologies to continually assess new solutions and processes to ensure those solutions meet customer's expectations. 
• Identify, develop, and document testing strategies with acceptance criteria to validate business requirements. 
• Provide 2nd and 3rd level end user support to both internal and external users, partners
• Understand business needs and translate them into system solutions.
• Advise on technology solutions to meet business needs.
• Participating in planning and effective QA testing.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who you are:

• CIP or Post-secondary education in Business or Information Technology.
• Minimum 2 years experience in the Insurance industry is preferred .
• 2 to 4 years experience as a Business Analyst or Business Consultant is considered an asset.
• Excellent written communication, verbal communication, and presentation skills.
• Strong interpersonal skills and ability to work in a team environment.
• Strong analytical and problem-solving skills.
• Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models.
• Knowledge of the Insurance industry is an asset.
• Experience using MS Office (Excel, Word, PowerPoint), MS Visio and MS Project.
• Lean Six Sigma Yellow Belt or higher is an asset.
• CBAP or PMP designation is an asset.
• Proficient written and verbal French skills an asset.

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.