Bilingual Customer Service Coordinator

Bilingual Customer Service Coordinator

Location: Yonge/Bloor, Toronto (Hybrid – 3 days WFH)

Salary: $50K-$60K plus annual bonus 

Hours: Monday to Friday, flexible start time, 37.5 hours per week

Note: This is not a call centre position.

Our client is seeking a motivated and organized Bilingual Customer Service Coordinator to add to their growing team. 

In this role, you will provide exceptional support to current and prospective members and students, ensuring smooth course administration and effective communication across teams.

Responsibilities:

·       Respond promptly to phone calls and email inquiries from members, students and prospective students

·       Provide accurate information regarding courses, registration, and updates

·       Liaise with instructors regarding course offerings and logistics

·       Process invoices and assist with billing inquiries

·       Support course implementation strategies and administrative processes

·       Provide general administrative support for course management

·       Perform any other duties as required to support the team

Qualifications:

·       Fluent in both French and English (written and verbal)

·       Minimum 3 years of customer service experience

·       Previous experience supporting members, students or professional associations preferred

·       Post-secondary education

·       Superior working knowledge of MS Office 

Please note:  The selected candidate will undergo a criminal check.

BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact BlueSky Personnel Solutions.

 

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.