Lead Ramp Agent (Lead Station Attendant) – Airport

Description

Location: Montreal, Quebec, Canada (Onsite)
Starting Salary: $ 30.25/hour (with a 5-step progression to $33.63 per hour) with overtime opportunities as provided for in our collective agreement.
Shift premiums: Afternoon - $0.50 for each hour worked between 18:00 and 23:00. Midnight - $1.00 for each hour worked between 23:00 and 6:00.
Branch: Airports Canada and CX Strategy
Category: Unionized (IAMAW)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

It’s important to know that:

• Safety First Always: We maintain a strong commitment to the safety of our colleagues and customers in every aspect of our work. 
• To be a successful Lead Station Attendant:Having a proactive approach and taking initiative to drive results can really elevate our customer experience. 
• Air Canada Lead Station Attendants are ambassadors of Canada: As Canada’s flag carrier, we’re proud to share out unique Canadian persona with the world and offer an experience as unique as our country. 

Key Duties

• Lead a team of Station Attendants responsible for the efficient aircraft ground handling and baggage processing, while ensuring safe and on-time performance.  
• Provide direction, guidance, coaching and assistance while ensuring effective communication. 
• Uphold company standards by consistently applying safety protocols and fostering a safety-oriented culture within your team. 
• Make timely and effective decisions in a rapidly changing environment. 
• Ensure timely and accurate handling of baggage, including loading, offloading, and fulfilling connections between flights.
• Coordinate with the Connections team to facilitate smooth and efficient baggage transfers, especially during tight connection windows. 
• Deliver exceptional customer experience, and ensure efficient, on-time performance. 
• Marshalling or towing aircraft to gate positions for customer boarding and deplaning, as well as onloading and offloading of baggage and cargo. 
• Drive and operating aircraft servicing vehicles and equipment. 
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment. 

Qualifications

• Strong knowledge of airport and/or airside operations 
• Strong leadership qualities and communication skills to delegate and carry out time-critical tasks 
• Maintain a strong commitment to safety while adhering to established standards and protocols 
• A valid driver’s license (driving heavy equipment on the airside will be required) 
• Ability to lift 70lbs repetitively 
• Availability to attend and successfully pass an eight (8) to ten (10) weeks full-time paid training program 
• Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)  
• Ability to meet Air Canada medical standards, including a drug and alcohol test 
• Ability to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details. 
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position 

What's in it for you?

• Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary). 
• Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments. 
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more. 

Linguistic requirements:Based on equal qualifications, preference will be given to bilingual candidates

Let your career take flight 

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest National Flag Carrier.  Come onboard with us and watch your career take flight. 

Take a look at this video to see what our Lead Ramp Agents (Lead Station Attendants) get up to: https://youtu.be/4yGhZukonN8 

Diversity and inclusion 

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.