Bilingual Customer Service Representative

Job Description

 THE WORK: Join our dynamic team and be part of a vibrant environment where you will be building knowledge and supporting the team. Participate in problem-solving discussions to enhance our services and customer experience. Exciting challenges await you! Log customer requests, troubleshoot, and document to ensure accuracy. Monitor and track incident resolution within the Service Level Agreement. Develop and maintain knowledge of customer and customer-specific business environment. Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Customer Service Management. A minimum of 0 years of experience in relevant related skills. High School Diploma/GED in relevant field of studies. Bilingual (french/english) BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Experience Management Experience in Banking/Payments Industry 

Qualifications

 Basic Qualifications 1 year of experience in Customer Service. High School Diploma or equivalent. Bilingual French Previous experience in Banking or Payments Industry an Asset Professional Skill Requirements Proven success in contributing to a team oriented environment. Proven ability to work creatively and analytically in a problem solving environment. Excellent leadership, communication written and oral and interpersonal skills. Excellent Interpersonal skills. Excellent analytical skills, decision making ability and problem solving skills. High quality communication skills, both verbal and written. Ability to multitask effectively and complete a variety of tasks concurrently. Ability to plan and use time effectively. Ability to work as part of a team. High level of flexibility. Excellent verbal and written communication skills. Excellent Soft Skills. Client focused with a passion for Customer service . 
Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability. 

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

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