Bilingual Customer Care Agent

Job Description

Positions Based in St.Catharines, Ontario

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career. 

  

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

What sets us apart from other employers?

• We offer a $19.23 per hour starting wage and a $1000 signing bonus!
  
  
• $4 hourly language premium for handling bilingual (English and French) customer inquiries via email, webchat and/or calls!
  
  
• We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.
  
  
• Accenture has also been ranked a Canada Top Employer for 13 consecutive years.
  
  

What can you expect from us?

• Competitive hourly rate ($19.23 base to start)
  
  
• Language premiums of $4/hour for bilingual customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
  
  
• Sign on bonus of $1000
  
  
• We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance
  
  
• Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.
  
  
• Annual merit increases based on performance
  
  
• Recognition for individual efforts
  
  
• Spacious workstations with updated technology platforms and equipment
  
  
• Supportive environment to assist with individual success
  
  
• Opportunities for continued self-development with access to extension online courses
  
  
• Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire
  
  
• Extensive post-training coaching and support for up to 3 months
  
  
• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
  
  
• Opportunity to give back to the community supporting local causes and volunteer efforts.
  
  
• NOC Code: 64409 (Teer Category 4)
  
  

 

THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions and contribute in providing solutions to work related problems. Let's shape the future together!

• Log customer requests, troubleshoot, and document to ensure accuracy.
  
  
• Monitor and track incident resolution within the Service Level Agreement.
  
  
• Develop and maintain knowledge of customer and customer-specific business environment.
  
  
• Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
  
  

Qualifications

Basic Qualifications:

• 1 year of experience in Customer Service
  
  
• High School Diploma/GED in relevant field of studies.
  
  
• Bilingual (French/English)
  
  
• Previous experience in Banking or Payments Industry an Asset
  
  

Professional Skill Requirements

• Proven success in contributing to a team-oriented environment.
  
  
• Excellent leadership, communication written and oral and interpersonal skills.
  
  
• Excellent analytical skills, decision making ability and problem-solving skills.
  
  
• High quality communication skills, both verbal and written.
  
  
• Ability to multitask effectively and complete a variety of tasks concurrently.
  
  
• Ability to plan and use time effectively.
  
  
• Ability to work as part of a team.
  
  
• High level of flexibility.
  
  
• Excellent verbal and written communication skills.
  
  
• Excellent Soft Skills.
  
  
• Client focused with a passion for Customer service .
  
  

#LI-NA-FY25 

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability. 

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.