Date: Jun 3, 2024
Location: Winnipeg, MB (Hybrid), CA
Company: Wawanesa Insurance
Job ID: 8142
Working Business Language: English
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $43,000 – $48,000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Working under general supervision, this role supports Wawanesa’s success by providing claims administrative support to claims adjudicators and case managers within the claims department in an accurate and timely manner. This includes reviewing contract wording, and accurately setting up claims on our inhouse system. As well, this role is responsible for providing excellent customer service to our clients over the phone and email, responding to their inquiries and proactively responding to their needs.
Job Responsibilities
- Review incoming claims for completeness, ensuring coverage and eligibility requirements are met.
- Identify areas within claims requiring clarification prior to adjudication.
- Support our clients by responding to their phone and email inquiries
- Process claims documents
- Maintain records of individual workload.
- Perform other duties as assigned.
Qualifications
- Post-secondary diploma in Business Administration, Medical Office Assistant or a related field, or an equivalent combination of education and experience is required.
- Minimum two (2) years’ experience in an office environment is required.
- Experience working in a medical office or in an insurance environment is considered an asset.
- Excellent computer skills and knowledge of the Microsoft Office suite is required, including the ability to perform complex calculations using Excel or otherwise.
- Strong time management and organizational skills with the ability to establish priorities among competing deadlines while maintaining service standards in a team environment.
- Strong attention to detail with the ability to identify relevant information and potential impacts.
- Strong communication skills, with the ability to communicate at the right level for the intended audience, including internal and external customers through written or verbal communication.
- Excellent ability to contribute to a strong team environment
- Ability to handle sensitive information while following confidentiality guidelines/legislation.
- Bilingual (English & French) is considered an asset.
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Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity, Equity & Inclusion
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, [email protected].
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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