Bilingual Collections Specialist

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3, 000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC Capital, a subsidiary of Laurentian Bank

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The Bilingual Collections Specialist reports to the Collections Manager. He or she is responsible for minimizing monthly delinquency.  This includes regular delinquent account follow-up and taking the lead on managing and resolving issues that are causing delinquency.  This may include negotiating payment arrangements with customers and working with internal teams to resolve administrative issues that have caused delinquency

Responsibilities

Contact customers that have delinquent accounts;
Analyze payment problems and work with customers to identify and implement solutions within company policies;
Coordinate with various departments including legal, credit, accounts receivable;
Monitor both inbound collection calls, and shared collection email box;
Meet specific targets related to individual collection worklists;
Determine when accounts require escalated review based on payment patterns;
Maintain accurate customer files.

Qualifications

Understanding of collections legal requirements and best practices;
Proven track record of meeting collections targets while maintaining customer focus;
BA is preferred combined with 2+ years of commercial collections experience;
Microsoft Word, Excel, Outlook experience;
Ability to make decisions within established guidelines;
Organized, efficient, knowledgeable, accurate and professional;
Ability to multi-task, prioritize, and manage time effectively;
Problem analysis and problem-solving ability.
Bilingual* (French/English) is required;
* “Qualifications
Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.”

What Laurentian Bank has to offer you :

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

 Here are some of the key points of our offering:

The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
Work model: We prioritize a hybrid work model based on business needs.
Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

Equity, Diversity & Inclusion

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities.  We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground. 

Accessibility   

Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

PIPEDA   

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.